Terms and Conditions

Eason Bros Ltd, trading as Ink365

These Terms and Conditions ("Terms") govern your use of our website, ink365.co.uk (the "Website"), and the sale of products by us to you. Please read them carefully before using the Website or placing an order. By using the Website or placing an order, you agree to be bound by these Terms.

1. About us and how to contact us

1.1. The Website and the Ink365 brand are operated by Eason Bros Ltd ("we", "us", "our"), a company registered in England and Wales under company number 11717318, with its registered office at Unit 11 Trent Business Park, Eastern Avenue, Lichfield, Staffordshire, United Kingdom, WS13 6RN.

1.2. You can contact us at help@ink365.co.uk or by writing to us at the address above.

1.3. If we need to contact you, we will do so by email or telephone, or by writing to you at the address you provided in your order.

2. Definitions

2.1. In these Terms:

• "Consumer" means an individual acting wholly or mainly outside their trade, business, craft, or profession.
• "Business customer" means any customer who is not a Consumer.
• "Products" means the goods we offer for sale on the Website, including original (OEM), compatible, and remanufactured ink and toner cartridges and related products.
• "Order" means your order for Products submitted through the Website.

2.2. Some provisions of these Terms apply only to Consumers, and some apply only to Business customers. Where this is the case, it is clearly stated.

3. Using our website

3.1. Access. We may update, suspend, or withdraw the Website, or restrict its availability, at any time. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.

3.2. Acceptable use. You agree not to:

• use the Website in any unlawful or fraudulent way, or for any harmful purpose;
• attempt to gain unauthorised access to the Website, the server on which it is stored, or any connected server, computer, or database;
• introduce any viruses, malware, or other material that is malicious or technologically harmful; or
• reproduce, copy, or resell any part of the Website except as permitted by these Terms.

3.3. Your account. If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You must notify us promptly if you believe your account has been accessed without your authorisation.

3.4. Intellectual property. All intellectual property rights in the Website and its content (including text, graphics, logos, and the Ink365 brand) belong to us or our licensors. You may not use them without our permission, except to the extent necessary to view the Website and use it as intended.

3.5. Accuracy of content. We take care to ensure the information on the Website is accurate, but it is provided for general information only and we do not guarantee it is complete, current, or error-free.

3.6. Linked sites. Where the Website contains links to third-party websites, those links are provided for your convenience only. We have no control over, and accept no responsibility for, the content of those websites.

4. The products

4.1. We sell original (OEM), compatible, and remanufactured ink and toner cartridges. Compatible and remanufactured cartridges are not manufactured by the original printer manufacturer; they are designed to work as an alternative in the printers listed. We clearly identify which type each Product is.

4.2. The images and descriptions of Products on the Website are for illustration only. While we make every effort to display Products accurately, the packaging and appearance you receive may vary.

4.3. We use compatibility information and printer-finder tools to help you select the right Product. Please check that a Product is suitable for your printer model before ordering. If you are unsure, contact us before you buy.

5. Price and payment

5.1. The price of Products is shown on the Website and includes VAT. Delivery charges are not included in the Product price and are shown separately during checkout before you place your Order.

5.2. We take reasonable care to ensure prices are correct. Occasionally, despite our efforts, a Product may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you, we will treat the Order as cancelled and notify you.

5.3. Payment must be made in full at the time of ordering, using one of the payment methods offered at checkout. By submitting your payment details, you confirm that you are authorised to use the payment method.

6. How a contract is formed

6.1. Placing an Order on the Website is an offer by you to purchase the Products. After you place an Order, you will receive an acknowledgement email confirming that we have received it. This acknowledgement does not mean your Order has been accepted.

6.2. A contract between you and us is formed only when we send you an email confirming that the Products have been dispatched. If we are unable to accept your Order (for example, because a Product is out of stock, we have identified a pricing error, or we are unable to authorise your payment), we will inform you and will not charge you, or will refund any payment taken.

7. Delivery

7.1. We currently deliver to addresses within the United Kingdom only.

7.2. We will provide an estimated delivery date at checkout or in your dispatch confirmation. Delivery times are estimates and are not guaranteed.

7.3. If no one is available to take delivery, the courier will follow its standard process (for example, leaving the parcel in a safe place, with a neighbour, or at a collection point, or attempting redelivery).

7.4. Delays outside our control. We are not responsible for delays caused by events outside our reasonable control. If such a delay occurs, we will contact you as soon as possible and take steps to minimise its effect.

7.5. Risk and ownership. For Consumers, the Products are your responsibility from the time they are delivered to the address you gave us. For all customers, ownership of the Products passes to you once we have received payment in full.

8. Your right to cancel — Consumers

8.1. This section 8 applies to Consumers only and reflects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It does not affect your separate rights in respect of faulty or misdescribed Products (see section 10).

8.2. Cancellation period. You have the right to cancel your Order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you (or someone you nominate) receive the Products. Where your Order is delivered in instalments, the period ends 14 days after you receive the last item.

8.3. How to cancel. To cancel, tell us clearly that you wish to do so before the cancellation period ends — for example by emailing us at help@ink365.co.uk. You may use the model cancellation form, but you do not have to.

8.4. Returning the Products. If you cancel, you must return the Products to us without undue delay and in any event within 14 days of telling us you wish to cancel. Unless the Products are faulty, incorrect, or not as described, you will be responsible for the cost of returning them.

8.5. Refunds. We will refund the price you paid for the Products, together with the standard (least expensive) delivery cost we offered. We may withhold the refund until we have received the Products back or you have provided proof that you have sent them. We will make the refund within 14 days of receiving the Products (or proof of return) using the same payment method you used.

8.6. Reduction for use or handling. You are entitled to open and inspect the Products as you would in a shop. However, if you handle them more than is necessary to establish their nature, characteristics, and functioning, we may reduce your refund to reflect any loss in their value. In practice, a cartridge that has been installed or used will normally have lost value, and we may make a deduction accordingly.

9. Returns of opened products

9.1. So that we can resell returned Products, we ask that, for change-of-mind returns, Products are returned unused and in their original, unopened packaging wherever possible.

9.2. We recognise this is not always possible. We will accept the return of a cartridge whose packaging has been opened where the cartridge is not compatible with the printer it was bought for, as well as in any case where the Product is faulty, incorrect, or not as described.

9.3. Nothing in this section 9 limits a Consumer's statutory rights under section 8 or section 10.

10. Faulty, incorrect, or misdescribed products — Consumers

10.1. This section 10 applies to Consumers only and sets out a summary of your legal rights under the Consumer Rights Act 2015. These rights are in addition to, and not affected by, the cancellation rights in section 8 or any guarantee we offer.

10.2. We are under a legal duty to supply Products that are of satisfactory quality, fit for purpose, and as described. If a Product is faulty, incorrect, or not as described, you may be entitled to:

• a full refund if you reject the Product within 30 days of receiving it;
• a repair or replacement if you ask for one after 30 days; and
• a price reduction or a refund if the repair or replacement is unsuccessful or cannot be provided.

10.3. If a Product is faulty, incorrect, or not as described, we will cover the cost of returning it to us. Please contact us at help@ink365.co.uk and we will help arrange the return.

10.4. For detailed information about your rights, you can contact the Citizens Advice consumer service.

11. Our guarantee

11.1. 24-month warranty. In addition to your statutory rights, we guarantee all Products against manufacturing defects for 24 months from the date of delivery. If a Product develops a defect within this period through normal use, we will replace it or, where a replacement is not available, refund it. This guarantee does not cover defects caused by misuse, accidental damage, or failure to follow the manufacturer's or our instructions.

11.2. Printer protection guarantee. We guarantee that our compatible and remanufactured cartridges will not damage your printer when used correctly. If one of our cartridges causes damage to your printer, we will repair or replace the affected printer on a like-for-like basis, subject to the following:

• the cartridge must have been used in accordance with the printer manufacturer's and our instructions;
• you must report the issue to us promptly and within the 24-month guarantee period;
• you must provide reasonable evidence that the damage was caused by our cartridge (for example, an assessment from a qualified repairer); and
• the guarantee covers repair or like-for-like replacement of the printer and does not extend to any other loss.

11.3. To make a claim under this guarantee, contact us at help@ink365.co.uk.

12. Business customers

12.1. This section 12 applies where you are a Business customer. Where it conflicts with other provisions of these Terms, this section prevails for Business customers.

12.2. The cancellation rights in section 8 and the consumer rights summarised in section 10 do not apply to Business customers, as they are rights given to Consumers by law.

12.3. Returns. We may, at our discretion, accept the return of unused Products in their original, unopened packaging within 14 days of delivery. Opened Products will only be accepted where they are faulty, incorrect, or not compatible with the printer they were bought for. Our 24-month warranty (section 11.1) and printer protection guarantee (section 11.2) apply to Business customers.

12.4. Liability to Business customers. Subject to section 13.1, our total liability to a Business customer arising under or in connection with a contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the price paid for the Products. We are not liable to Business customers for any loss of profit, loss of business, business interruption, or loss of business opportunity. All warranties, conditions, and terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

13. Our liability

13.1. We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and — for Consumers — any liability that cannot be excluded or limited under the Consumer Rights Act 2015 or other consumer protection law.

13.2. Consumers. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for any loss or damage that is not foreseeable. We are not liable for business losses; if you use the Products for any commercial or business purpose, our liability to you will be as set out in section 12.

14. Events outside our control

14.1. We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including (without limitation) strikes, failure of supply, acts of God, fire, flood, epidemic, or failures of telecommunications or transport networks.

15. Complaints and disputes

15.1. We aim to resolve any problem quickly. If you have a complaint, please contact us at help@ink365.co.uk and we will do our best to put things right.

15.2. If we cannot resolve a dispute with a Consumer, you may be entitled to refer it to an alternative dispute resolution (ADR) provider. You can also seek advice from the Citizens Advice consumer service.

16. Data protection

16.1. We process your personal data in accordance with our Privacy Policy, which explains what data we collect, how we use it, and your rights.

17. General

17.1. Assignment. We may transfer our rights and obligations under these Terms to another organisation. You may only transfer your rights or obligations with our written agreement.

17.2. Severance. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

17.3. Waiver. If we do not insist that you perform any of your obligations, or delay in doing so, that will not mean we have waived our rights against you.

17.4. Third-party rights. A person who is not a party to these Terms has no rights to enforce them.

17.5. Entire agreement. These Terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and us in relation to their subject matter.

17.6. Changes. We may amend these Terms from time to time. The Terms that apply to your Order are those in force at the date you place it. We will post the current version on the Website with an updated effective date.

18. Governing law and jurisdiction

18.1. These Terms are governed by the law of England and Wales.

18.2. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Effective date: 23rd June 2026