Delivery Policy

Eason Bros Ltd, trading as Ink365

This Delivery Policy explains how and when we deliver the products you order from ink365.co.uk (the "Website"). It forms part of, and should be read alongside, our Terms and Conditions.

Where we deliver

We currently deliver to addresses within the United Kingdom only. We are unable to ship to addresses outside the UK at this time.

Delivery charges

Delivery is free on all orders over £30.00. For orders under £30.00, a delivery fee of £3.00 applies.

The exact delivery charge for your order is shown at checkout, before you place and pay for your order.

Dispatch and delivery times

All orders are delivered by DPD on a next-day delivery service.

Orders placed before 2:00pm on a working day are dispatched the same day for delivery the next working day.
Orders placed after 2:00pm, or on a weekend or public holiday, are dispatched on the next working day for delivery the following working day.

"Working day" means Monday to Friday, excluding public holidays in England and Wales.

We will send you a confirmation email when your order has been dispatched.

Delivery areas

Our next-working-day service covers the majority of UK postcodes. A small number of remote or offshore locations — for example the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isles of Scilly, and parts of Northern Ireland — may take an additional working day or more, depending on FedEx's service to that area. If your delivery is likely to be affected, we will let you know.

Tracking your order

Your dispatch confirmation email will include FedEx tracking details so you can follow the progress of your delivery. You can also contact us at help@ink365.co.uk if you have any questions about your delivery.

Receiving your delivery

Please make sure someone is available to receive the delivery, or that suitable delivery instructions are in place. If no one is available, FedEx will follow its standard process, which may include leaving the parcel in a safe place, delivering to a neighbour, or attempting redelivery, and will usually leave a card or notification explaining what to do next.

Delays and events outside our control

While our standard service is next working day for orders placed before 2:00pm, delivery times are subject to the FedEx service and are not absolute guarantees in circumstances beyond our reasonable control. We are not responsible for delays caused by events outside our reasonable control, including severe weather, strikes, transport disruption, or other circumstances affecting the FedEx network. If such a delay occurs, we will contact you as soon as we can and do our best to minimise the impact.

Incorrect or incomplete address

Please check that the delivery address and contact details you provide are correct and complete. We cannot be held responsible for a delivery that fails or is delayed because the address or contact information given to us was incorrect or incomplete. If a parcel is returned to us as undeliverable for this reason, we will contact you to arrange redelivery, which may incur a further delivery charge.

Missing, delayed, lost, or damaged parcels

If your order has not arrived within the expected time, or arrives damaged, please contact us at help@ink365.co.uk as soon as possible, and in any event within a reasonable period of the expected delivery date, so that we can investigate with FedEx and put things right. Please keep any damaged packaging, as FedEx may need to inspect it. Your rights in respect of faulty or damaged products are set out in our Terms and Conditions and Returns Policy.

Risk and ownership

The products become your responsibility once they have been delivered to the address you provided. Ownership of the products passes to you once we have received payment in full, as set out in our Terms and Conditions.